PUNTI FORTI DELLA CASA
PiscinaQuesta è una delle poche case della zona che dispone di questa caratteristica.
Self check-inPuoi effettuare facilmente il check-in con il portiere.
Private Villa with 4 Bedrooms bookable by Room(s) or By Villa depending on your need and preference. Price listed here is BY ROOM for 2 people so if you are more than 2 there will be additional charge on to of your total reservation :)
Parcheggio Gratuito Incluso
Ferro da stiro
Regole della casa
Non è consentito fumare
Check-in a qualsiasi ora dopo le 14:00
Check-out entro le 12:00
Self check-in con personale dell'edificio
Villa Alcheringa was very beautiful but there is almost no maintenance of the place (which has gotten old over time) and is completely unjustifiable to the price that we paid. These are a list of issues we had (No. 1 & 2 were rectified by Nino as soon as we informed him, but does…
Risposta di Nino:
Dear Zi Yi, Thank you for your inputs and acknowledging that we indeed did a follow ups and tried our best to make your stay pleasant and enjoyable. I will try to give you my response after checking with the staffs what really going on during your stay. 1). This is actually specified when you asked if there is anyone helping you with the check in process and there is indeed staffs on stand-by incase you need anything during your stay. They are the house-keeper of the Villa and it is part of our service that to have people there to help you for example, incase there is an electricity cut-offs or you need and extra blanket or pillow or just about anything that we can help to provide you. Also having the staff there should be helpful. But actually, if you need them to leave the premises it can be easily arranged you just have to talk to them nicely. As for the CCTV, it is a standard requirements by the insurance company and it is useful for security purposes and please note that the CCTV cameras are on public area (main entrance, backyard, living room. we dont actually have CCTV in your private room. 2.The Sliding doors are fixed immediately, it was being replaced due to corrosion. 3. I discuss this with the house keeping staffs, and they informed me that the first group of your family came earlier from the check in time, and we are in the process of cleaning up from the previous guests and as it is a peak season holiday the previous guests had just been check in and our team are in process of cleaning the room, and we have been explaining to your dad to wait at the living room and let us clean the Villa, but the guest seems to be very upset and rude to the staffs. especially after our check in staff just gently remind your parent about the peak-season surcharge that we have agreed upon beforehand but you didn't informed your family about that. but anyway, thanks for your inputs and we will use this to improve our services and will make sure that everything is discussed beforehand to avoid any misunderstanding. Cheers, Nino
Spiritual, Happy Go Lucky, keen to satisfy and welcome any question you have related to your stay. Contact me and i'll be happy to answer any questions you have to help you plan a fabulous holiday!
Lingue: Bahasa Indonesia, Deutsch, English
Tasso di risposta: 100%
Tempo di risposta: entro poche ore
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