PUNTI FORTI DELLA CASA
Ottima esperienza di check-inIl 100% degli ospiti recenti ha assegnato una valutazione da 5 stelle alla procedura di check-in di questa casa.
Pulizia perfetta3 ospiti recenti hanno trovato questa casa pulitissima.
Carla è un Superhost.I Superhost sono host esperti, con valutazioni alte, dediti a offrire ai propri ospiti un soggiorno straordinario.
This is a large room with a desk, table, dresser, 2 piece ensuite toilet and sink and a sofabed which is perfect for 2 kids or 1 adult, additonal $35.00 fee per person or to make up the sofabed. Your view looks south towards the Twenty Mile Creek.
Parcheggio Gratuito Incluso
Regole della casa
Check-out entro le 11:00
No owls, old beds, if it's yellow let it mellow.
Risposta di Carla:
Hi Dylan, will send an email to you as well as leaving this public response. When you asked to come in a couple of hours before my regular check-in time at 5pm, I said yes so I could help you. I think you needed to check-in early so you and your girlfriend could change before the wedding you were attending. I put you in a side-room that I specifically said was NOT your room, and that was NOT made up for B&B guests...but it gave you a private space to change in. I thought you understood that you were there to just change and leave right away, because that was your reason to have come in early. I'm not sure why but you in fact did not come out of that room for a couple of hours which screwed me up for the next set of guests that also wanted to come in early and needed that room to change in too. They were upset with me that it was not available. They gave me a negative review because they didn't understand. // Your room, the room you had booked, the Escarpment Room, was being used by the young man who had his wedding party here overnight and they had not vacated your room yet cause they were getting ready for his wedding. Once they left in their limo, I got the Escarpment room ready for you which is what I said I would do for you. You had already left for the wedding you were attending and your room was ready by about 5pm, assuming you'd be back about midnight or later. The bed in the Escarpment Room is brand new from one of the best furniture stores in Canada. I'm sorry you didn't come back because you would have liked the bed and the room that you had booked but never saw. You should have told me your concerns when you left and I would have explained. Very hard on me to have guests upset after the fact, but not letting me know at the time so I can help them. This is my home and I'm not a hotel..I try to look out for everyone's requests to make things work for their holiday. Sometimes I "can't win for losing" I think the saying is.... I try my best to help everyone. Hope to meet you again so we can make up for the misunderstanding that you never saw the room you had booked and that I had indeed had it ready for you by the regular check-in time. take care, Dylan
Carla è un SuperhostI Superhost sono host esperti e molto apprezzati, che fanno del loro meglio per offrire agli ospiti dei soggiorni indimenticabili.
I'm a naturalist, environmentalist type who loves organic gardening, music, dancing, hiking, swimming with my doggy Cedar and writing my nature column. Before I founded Niagara Nature Tours 16 years ago, I worked at Agriculture Canada in Ornamental Entomology. Worked there for …
Tasso di risposta: 100%
Tempo di risposta: entro poche ore
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