We can assure every guest that they will always feel happy and never feel ripped off, as we always provide the type of villa which has been booked. In fact, we go much further: if we have upgrades available, we will always be happy to provide a free upgrade - if the upgrade is available.
However, we ask guests to please book the type of villa that is applicable to their needs and not to rely on a free upgrade, in case it is not available. If a guest prefers a 4 bedroom villa, we ask the guest to book a 4-BR Villa and not a 2-BR villa.
These guests were accommodated in exactly the type of villa which they booked.
The 2-BR Executive Villa which these guests booked, and were accommodated in, is super modern, one of the best on the island - with two en-suite bathrooms including a double spa bath in one bathroom and a walk-in massage shower in the other bathroom, fully stainless steel kitchen, three Foxtel TV’s including in the bedrooms, modern décor, two King beds, private deck with own BBQ, and includes rental car, Wi-Fi, airport transfer, and starter breakfast supplies. We would be proud to share photos of their villa or any others with anyone.
We are proud of being awarded the coveted TripAdvisor Certificate of Excellence 6 years in a row (awarded to the top 10% of all properties globally), and officially earned AAA 4-Star status in all our villas. We have a full-time reception and manager, so we are always on hand to make sure we meet expectations if guest let us know about any special needs or expectations.