We are so extremely apologetic that your stay with us wasn’t 5 stars.
We strongly value the opinions, comfort, and satisfaction of every one of our guests, which is why we always check in multiple times throughout everyone’s stay to make sure all of our guests have everything they need to rest, relax, and have an enjoyable stay.
We are very surprised to hear your stay with us wasn’t up to the standards we work so hard to achieve, especially since none of the concerns you mentioned in your review were brought to our attention, nor has anyone else who has stayed with us ever had a single complaint about the issues you encountered here.
Michael and I would have been more than happy to do all that we possibly could to ensure you and your lovely wife got the rest you needed.
My sincerest apology,