We're sorry it did not meet your expectations. You could clearly see in pictures, that it's a small jetted pool with waterfall. We never stated you didn't need transportation, to get to "nearby" beaches, if you look at Detail/Other Things To Note, we described even the minutes of "self DRIVE" it would take to get to beaches.
Also in the description we called it an OPEN "SEMI" kitchen, you could SEE the picture OPEN "SEMI" kitchen, it has outlets, lights, sink, yes a 2 burner gas stove top and bbq area (the rooms have mini fridges so there's not a fridge there) but it's not set up with supplies being the property is OPEN and easily accessible to the public, having anybody walk away with supplies and obviously, it's not meant to be set up with food "storage" space being Costa Rica, all sorts of critters would get to it! LOL
Leaving , "ASKING for pots and pans from the office and to return them when finished" as the only thing needing updating on our listing. I also contacted our staff right away, as to supply you with them and being we do strive for customer satisfaction. I contacted Airbnb as soon as we knew you were not satisfied, to see how WE could refund your night stay being I was blocked to do it myself. They tried to mediate with you but they were not able to reach you and after reviewing our listing, they did NOT find it misleading, instead I was pleasantly surprised, when THEY refunded your night stay, on our behalf!
We do apologize for kitchen supplies but this is the first time, we have had this issue arise being most "nationals" CostaRicans are acostumed to bringing their own supplies to have a cook outs and most vacationers want to eat out, not that I'm trying to justify this but you can see all our reviews our guests have not complained on this issue or the other issues, truly being this the first time, it's been brought to our attention and happy you did, giving us the opportunity to address it, so we can make it better for our guests! Thank you! = (Website hidden by Airbnb)