A brand new double room in the newly built Marine Wharf flat, with private terrace, all new modern furnitures and independent toilet and shower and easy transport to London's most vibrant culture centres.
Sistemazione per la notte
Camera da letto 1
1 letto matrimoniale
Regole della casa
L'orario di check-in è flessibile
Check-out entro le 00:00
The bathroom and the kitchen were dirty when we arrived. The bed stand was stained and the living room was messy. The host was a difficult person and had many house rules that they were not respecting (announcing when guests were coming, locking the balcony door when leaving the …
Risposta di Xinyi:
Dear George, We appreciate the feedback and feel like correcting a thing or two. We believed it was a case of miscommunication between us that could have been resolved easily. The kitchen were messy by the time you came in and we do not shy away from admitting that, as we used it on a daily basis. And our sincere apology goes to you that our presence were uncomfortable to you. We are new airbnb hosts, so it's a long learning curve we had to adapt to with the two of you. e.g Closing the balcony door is for the safety benefit for all of us and you could easily unlock it when you come back. As we labeled clearly on airbnb, the room only accommodates maximum 2 guests ( you and Andrea). For that we turned down family bookings (3 people and above) and sorry we could not make it an exception for you. At last, we communicated with you on sharing your bathroom with our cousin, that you refused. We respected your decision on privacy so he did not for once enter your bathroom. We have been airbnb guests ourselves before and have no issue complying the house rules set by the host, no matter when we are informed. And we do not intend to leave any stain on the carpet and furnitures on which the host have to spend extra money for professional cleaning, even though we also pay for cleaning fees. In your case, we had to call in two separate cleaning services to make sure the room is presentable and habitable to our next guest, which was not for free. We appreciate your opinion and will continue to communicate to our best with all future guests. Kind regards, Xinyi
I am a theatre producer living in London for over 8 years. Love all kinds of stage performances, art exhibitions and music!
Tasso di risposta: 100%
Tempo di risposta: entro poche ore
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