Risposta di Amy:
Karmen arrived significantly earlier than scheduled. During the rush, it appears that a final walk through was not done of my home prior to her check in. I wish Karmen had alerted me to the challenges she had so that they could be resolved rather than finding out about them after the fact in an online review. We were on site next door daily during this guest's stay and could have easily resolved any issues quickly and efficiently.
As mentioned in the description this is a private home, not a hotel room or vacation home. My goal is to provide a beautiful clean space for guests and I would ask that any guest who has a challenge notify me immediately. It is very personal to me that guests enjoy my home and space and I do everything possible to ensure a great stay.