We had a very negative experience with Eva. Upon arrival we were confronted with broken lights in one bed room and the corridor, and a lack of cleanliness (minor stains on the bed sheets and an untidy fridge). But the crucial problem for us was that the internet was not working. As we really needed internet during our stay, we contacted Eva and asked for her support.
The communication with her was difficult, not only because she was abroad at that moment, but mostly because she did not show much interest to deal with our problem constructively. Her suggestion was that we should wait at the apartment for Vodafone staff to call us and then try to repair the router via a technical discussion in a foreign language, including us having roaming costs. Not quite what we came to Sevilla for! We tried to find a compromise, in case that a friend of her could take care of this and if we’d get a partial refund, we would accept the inconveniences. In response, Eva just wrote it would be best if we would find another place and arrange everything with Airbnb. And so we did!
We contacted Airbnb customer service, explained our situation and sent them photos for proof. They were very helpful and assisted us in finding a new apartment where we could move the next day. Moreover, they initiated a cancellation of our original booking which ensured us a refund for the days that we stayed at the new place.
While we were in the process of arranging the formalities, Eva sent us messages asking us if we had “finally left”, panicking because we would supposedly not return her keys, giving us ultimatums for the check out, and in the end, complaining to us that we actually had asked Airbnb to cancel our stay and to refund a part of the money.
With this experience, we cannot recommend Eva’s apartment, even though it is in a really nice neighbourhood. But unfortunately, she seems to not have understood that having people pay for staying in your apartment also comes with obligations for the host, and requires to have some problem solving skills – of which she apparently has none!