It's Vy. I'm really surprised about your speaking us like that, I'm really sad and arent be able to imagine what you said we CHEATED on you. At first you were asking us to book tickets going to Dalat, and that was not our job to do that. Normally, we will suggest the agency and our guests have to go to book it directly to the agen, in case for this happened, Lim.
But at the time you wanted to book was NEW YEAR EVE, the tickets sold out very quickly. Therefore, we accepted to help you buy tickets. We even paid money for the agency before you arrived to Saigon, that could be risked for us that you would not show up to the hostel and we bought those tickets for nothing, right? But I broke the rule to help you to book through the agency.
I am the owner of this hostel, so I have to take care of my guests, and am happy to be nice and kind to them, also is my job. It's not about I pretended try to be nice. Why do I have to pretend to nice in front of our guest? That's funny!
One more thing, I have checked the agency, there is NO WAY for they charged you more 50% compared to the normal prices. They said they took price up a bit for new year holidays as normally happening things in Vietnam, and this is not except even the local.
Finally, during your time staying in the hostel, we have thought you were our friends, and even now. We took good care of you all that is our job and our wish to let the guest be happy staying with us. You were young and also we though you were nice, so all the best to you and your family.