Risposta di Felisa:
Poor review came as complete surprise as Cory gave impression in person he was pleased in my home. Communicating honestly with a host as situations occur is important as I encourage in two separate places of my listing. To now discover his true opinion, airbnb ratings would reflect his failure to communicate and Im left to no longer feel comfortable recommending him to another host. Response to each of his points is quite lengthy to accurately describe this guests stay:
Anytime a home is not a good fit, (to the point of resorting to sleeping in one's car) a guest always has the option to contact airbnb to end their stay. At the very least, he may have communicated this to me prior to his departure months later.
A/C system received annual August maintenance service with no need for repair as described. In addition to multi-speed ceiling fan over the bed, room has its own dedicated (professionally HVAC installed) air duct and vent which runs directly from the main system. Had he communicated his presumption this vent simply utilizes airflow from the lower level, I would happily have shown him HVAC system.
Friend offered to give me a window AC for my garage.(same as one which sits nicely in laundry room window) If given opportunity to still obtain it, general business practice would offset apx $10 month rise in utility expense to which he agreed and now describes a "preaching." Neighbor traveled this summer and was unable to work it out. At no time did I mention the purchase of a unit since Ive never had this complaint nor did I state charging an additonal $100 per month. I communicated the air could circulate to cool the space if he should choose to remove a blanket he had stuffed under the door and re-situate the couch he'd moved in front of it.
Lower level rooms are newly constructed and therefore more energy efficient becoming too cool if thermostat was lowered to the level he preferred. In making effort to accommodate the comfort of each guest, my home did not meet his individual need.
The home is listed as a 1910 craftsman style home. I will amend to add 'hard wood floors' which typically do creek. As courtesy upon arrival, I always ask for communication if noise level is a concern to know if my radio/TV volumes are an acceptable level. His response, "I don't hear anything from my room." This would have been an ideal time for him to communicate the floors disturbed him although I don't know how to address that which is beyond my control. He gave no communication of the varying guest schedules which is common when electing communal living.
PAYMENT: On one day, we discussed payment in regards to airbnb email I received stating 'there was a problem with final payment.' He stated he'd paid. I had no issue, as I'm aware the app has systems in place which have always worked out. As I'd foreseen, later that same day, I received abnb message it was 'resolved.' I never knew what Abnb's 'issue' had been. To verify, I inquired the amount he'd paid and assured all was well as the amount he'd paid minus Abnb fees were in fact in my account. I never had issue with his payments as he'd described.
guests receive complete privacy of daily routines. As a host, I prefer courtesy of being informed when traveling. As courtesy to all guests, I wish to be aware of who is residing in my home at any given time. Once, I learned after the fact that his girlfriend had come to town without my knowledge.
I have three spaces for parking directly in front of my home on east side of street and three spaces on the west. Listing states on-street parking. As in any neighborhood, it is common knowledge to not leave valuables in sight, however, I remind my guests upon arrival. I received no communication he had concerns with parking options. He generally always parked in the same spot nearest to my driveway.
Cat issue was described in my initial review. Certainly not acceptable on any level. Upon each incident during his stay (3-4 times) I not only removed any mess, I washed the hardwood floor with disinfectant cleaner and deodorized the area with commercial product called Odoban, followed by disinfect aerosol. The home in itself does not have any odorous smell. On these occasions, the area did but was treated effectively.
I reiterate to guests to be mindful of any personal effects in washroom although I have never had an issue.
My home has no bugs however tiny sugar ants became a kitchen issue for the community as a whole this season. With each application of treatment it would resolve but then returned. Wichita newspaper article dated May 23rd (article(PHONE NUMBER HIDDEN)) described these as "A trail of miniature moving specks...There are more of them indoors this year because of the rain, said Raymond Cloyd, Kansas State University professor and horticultural entomologist.“The grounds are flooded, and the ants don’t have life preservers,” he said. “So they want to get out of there and come into homes where it’s dry.” This is not common in the Wichita area and is not a reflection of home maintenance.
Other guests mentioned Cory frequently overflowed kitchen wastebasket with no regard for his garbage spilling onto the floor and being left for someone else to tend to. Upon departure, he did not dispose of his groceries, leftovers nor fast-food containers from the refrigerator nor unwanted groceries and several empty food packages/trash in the pantry.
In my experience, summer interns often have open ended depart dates therefore I hoped to verify of date room would become available so I could update airbnb posting for next incoming guest and enter to clean -- not to rent this space out early as he presumed. Without his response, it was days before I'd realized he'd vacated as I do not enter my guests rooms.
If you have read this far, I'd be more than pleased to address any of your concerns while considering a booking.
I regret this guests displeasure and how his subsequent inaccurate depiction has effected my rating as a host.