Villa Juanita is a 19 bedroom hotel located in the cool hills of Jamaica's northeast coast--Portland. The hotel boosts contemporary indoor designs, expansive ocean views from almost every room, natural spring, hiking trails and a small organic farm.
Sistemazione per la notte
Camera da letto 1
2 letti matrimoniali
Regole della casa
Non è consentito fumare
Animali non ammessi
Check-in a qualsiasi ora dopo le 15:00
Check-out entro le 11:00
The place was lovely and the staff were amazing. Clean and well kept. 5-10 min walk to the beach which is located at “Under the Rock Bar” and a gem itself. The Chef was great and even went out of his way to get me Achee and Saltfish which was on the menu but he didn’t have Ache…
We were initially excited to visit Portland for the first time and stay at the Villa, however upon arrival we found that the rooms were not as cosy and homey as they looked in the photos and the Villa is a lot further from the tourist attractions than we expected, we felt a littl…
Risposta di Donnet:
Hello Safiyyah, we certainly appreciate your feedback. Sorry our receptionist weren't more helpful, as she should have been in providing you much more information, as well, the local taxi service that would have been made you trips much shorter, more convenient and just as economical. We'll be happy to offer you a completely free stay next time you are coming. Just let us know. It was a pleasure hosting you and we are looking forward to immediately working on the issues and improving our guests experience. Thank You!
The place was clean and beautiful, the showers were hot and the A/C was cold, the directions were clear. Everything was functioning properly. Dinner was a little pricey. Hosts were nice. Excellent overall. My only complaint was that check-in process could be sped up a bit. …
Gorgeous property sitting atop a hill overlooking the ocean. Views depicted in pictures are true & accurate. However, the room(s) you reserve may or may not be the one you're assigned upon check-in. But this wasn't a problem, as it (seems) they've installed air conditioning units…
The place was just as pictured. In fact, that was how we were able to find it at night. The place and room was very clean. Gavin was hospitable as he check us in and provided a choice of complimentary water or lemonade upon arrival. We appreciated clean white sheets and towels! W…
WITH THE EXCEPTION OF MS. JOHNSON AND THE ACCOMPANYING STAFF WHO WERE VERY UNDERSTANDING AND HELPFUL We would not recommend this place for various reasons. First I want to mention the property itself is beautiful, and has amazing views - set high on the hillside. The house is ver…
Risposta di Donnet:
WiFi in this entire area is being replaced by direct fibre internet connection. The work being done is evident. This is a technical issue being urgently addressed by the internet provider FLOW. Private transportation as arranged by the guests cannot be controlled by the Hotel. $60USD transportation cost from Port Antonio to Hotel is more than double the standard cost. This private transportation arrangement by the guests and taxi for $60USD and 1.5 hours must have included a private tour and stops along the way. The guests were provided Hotel phone numbers, detailed directions and constant email communications. As indicated by our previous guests, we are always responsive to our guests and answer emails quickly. Even though we knew the guests claim of taxi cost and time for travel was grossly exaggerated, we compensated with, a free night stay and free private taxi transportation to their new destination. As always, these guests were given a warm welcome, complimentary drinks and fresh fruits an arrival.