Thank you Sasha for staying with us and we sincerely apologize for the issues that you had upon your arrival.
We have not had a toilet issue there previously, but since it is a century home, the pipes might not accept items such as flushable wipes, ect (which is why we mentioned 'toilet paper only' ) The towels not being completely dry is unacceptable and has also never happened before. The cleaners assured us it wouldn't happen again.
Speedy communication is key to dealing with noise issues when living in a lower level, we are always prompt to communicate with all our guests, to ensure they are respectful of the neighbors below and beside but sometimes they need to be reminded. Overall, guests upstairs have been very good at ensuring that they are respectful of the guests below.
In downtown Toronto, unfortunately all houses keep their waste and recycling bins at the sides of the house along the walkway. We do our best to ensure that this area is kept clean and tidy.
We want to thank you again for staying with us. We have taken your suggestions and comments to heart and appreciate the valuable feedback.
All the best,
Ronen and Suzanne