You commented the distance, as you arrived in an area far from Sydney city, yes, we are from the Wests at the foot of Blue Mountains. That information was there when you book, telling you where we are located. And ticks? Yes, we have all the grassy lawn ticks in Australia, as well as red and black ants, lawn bugs and all the crawling insects in Australian soil. A guest after you with a 22-month old toddler named Fiona was running barefooted at the grassy lawns for their two nights (Website hidden by Airbnb) mentioning of ticks or any other insects. Hope you're not imagining booking in a five star hotel? There's huge difference between outdoors and indoors. Also, not expecting to see a tent?...What did you see when you book?...We have so many positive feedbacks and appreciation of our Glamping Offerings...and had receive plenteous recommendations already. To have the first knock back, I just have to accept that as one bad experience and simply moving on forward to our next successful hosting, we already got two happy and very satisfied guests after your group. Stay in five star hotels and don't pretend and try to get outdoor accommodations until you're ready for it!