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Cancella fino a 7 giorni prima del viaggio e ricevi un rimborso del 50%, più i costi del servizio.
Dispositivi di sicurezza
When we arrived we were informed that the apartment we booked wasn't ready because of a party the night before. We were showed an alternate apartment and after looking at it for under a minute, we said it was fine. We had just drove 4.5 hours from Ottawa to Montreal with 2 children under 2 and we were exhausted. After being in the apartment for about an hour, we realized that the apartment was dusty, messy, wasn't even a real 2 bedroom apartment and definitely wasn't worth $400/night. We contacted Michelle and she asked us what we wanted to do. We informed her that we wanted to check out the other apartment as we weren't satisfied with the one we stayed in. She ignored us for 3 hours and then answered saying she was "up north" and there was "nothing she could do about it". We know Michelle works for an agency that manages a total of 17 properties, at least, and she could have referred us to another agent in the agency, but instead, for some reason unknown to us, decided to just ignore us for the rest of the weekend despite repeated messages to her. We have requested a refund and it is currently under review by Air BnB. Air BnB has a policy for Guests with regards to the time limit guests have to change their mind about an apartment, especially if that apartment is not the one booked through Air BnB. Despite this policy, Michelle I guess thought that we weren't allowed to change our minds on a rip off apartment that wasn't fit for me and my family.
Michelle was overall a great host with an amazing apartment that was just as promised. We had 7 guests total, and to accommodate for more people than usual she went out and bought an awesome air mattress for us! I would say the only difficulties include the check in process. All was fine in the end, but I would have preferred to have check in information before we even got to the city. Even though I had asked for information so many times before, we had to have a call while standing in the street for her very specific instructions. Another difficulty is having only 1 key for a decent sized group, so I hope in the future there can be at least 2 keys for a group as big as mine. The view was absolutely stunning, I loved taking whatever downtime I had on the balcony. The beds were super soft and comfy, and the couch substituted as a great bed as well. The sunlight fills the apartment in the daytime beautifully, but if you're sensitive to waking up to light, the paneled curtains in both windowed rooms had a piece missing and would shine through - no biggie! There were so many extra pillows and blankets that we had no issue. The bathroom was standard and had no problems either! Thanks Michelle for a great stay!
Michelle promptly answer our questions. The apt is nice, in a good location (tramway very close) - no playground nearby though there was a park not far. Good supermarket right in the corner and starbucks just down the building. The pool is nce but not for young children though. The second bedroom is really small so it all depends how much lugagge you have or how much space you need. And the bed is the second bedrrom is not very comfortable, in the main bedroom it is good. The open kitchen is well equiped and basic items were available. We felt that the apt was not cleaned as an airbnb apt should have been but Michelle quickly offered a solution.
We made reservations the day before we left from the States to Toronto. Michelle was a great hostess, she met us in front of the building and showed us the room. We paid for an extra parking place since we drove. The room is as stated in the description. We were on the 50th floor with a great view. We felt very secure with the security that the building had. We came to Toronto for our March Break, we did a lot of cooking in the condo and ate out as well. I would go to the St. Lawrence Market if you plan on cooking first or there is a Sobes store right across as well. This Condo was very spacious for our 3 teenagers and 2 adults.
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