I am very sorry that Jacqueline was disappointed. We certainly do care ahout her concerns and at the time made every effort to address them. The lampshades did have holes in them and we apologize, we are not sure how that was not noticed and corrected. We have changed out the lamps. There was some rust on the inside of the patio table and it will be replaced. As far as cleanliness, our staff is professional and experienced, they have a thorough checklist of items to be addressed when doing an out clean. If something does get overlooked or needs to be touched up, a simple request is all it takes to have any problems corrected. But, we were not made aware of any problems with cleanliness. The photos of Orchid are recent and we believe they are an accurate reflection of the space provided. We provide detailed information on the Airbnb listing about our accommodations in the hope there will not be any misunderstandings when our guests arrive. We are a small somewhat quaint rental in Poipu acorss from the beach catering to the independent traveler. We are not a hotel or lavish condominium. We believe our location is one of the best on the island of Kauai and that our rates are modest.