Beautiful Villa overlooking the city of Santiago.
Parcheggio Gratuito Incluso
Regole della casa
Orario per il check-in: 12:00 - 14:00
Check-out entro le 12:00
the place is great but the driver was terrible and the towel situation with no washer or dryer was very nasty and should be addressed. i was told by the host that they do not replace or clean the towels which is unacceptable given the remote location of the house. we used dirty t…
Risposta di Lesley:
Hi Jay, We are very sorry this is how you felt. In regards to the driver, we apologize you were not satisfied with his service, as that was not what was told by our prior guest below. We were also told our driver was mistreated by you & your friends, so maybe his responsibilities did not meet your requirements. In regards to the towel situation, being that your stay was only 3 days and for 4 guest we provided 2 towels each. We also offered our housekeeping service if you would have liked during your trip, for an additional charge since your stay would be so short; which you opted against. Again, we apologize this is how you feel and hope these concerns did not define your vacation. Thank you, Villa Los Cacao
Lingue: English, Español
Tasso di risposta: 25%
Tempo di risposta: qualche giorno o più
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