PUNTI FORTI DELLA CASA
Ottima esperienza di check-inIl 100% degli ospiti recenti ha assegnato una valutazione da 5 stelle alla procedura di check-in di questa casa.
Ottima posizioneIl 100% degli ospiti recenti ha assegnato una valutazione da 5 stelle alla posizione di questa casa.
Our pleasant garden entry rental has access to some of the very best of Rockridge. An easy walk to great shopping, BART is nearby, as are buses and freeway. Plus there is a weekly Farmer's Market next door to fill your refrigerator with.
Un luogo adatto all'utilizzo di un laptop
Regole della casa
Non sicuro o inadatto per i bambini (0-12 anni)
Non è consentito fumare
Animali non ammessi
Vietato organizzare feste/eventi
L'orario di check-in è flessibile
Check-out entro le 11:00
Upon entering this lodging, via the "kitchen," one is greeted with a faint odor of natural gas, which is odd because there is no gas range, only a hotplate. Looking down, one sees that the host keeps her shoes stored in the kitchen. Looking up some stairs that lead to the kitchen…
Risposta di Vicki:
After several years of receiving mainly 5 star reviews, this man chose to give a negative review. This came as a total surprise. Apparently he believed he was renting something other than what was clearly described. His main complaint was that "It was not private." The listing offers a private bedroom with private bath in a home. He began his review referring to a "kitchen" which is not a kitchen but actually a large laundry/utility area with washer, dryer, double stainless steel sinks and cabinets. Why did he conclude that was his private lodging space, when no other guest has misunderstood? Usually guests respond with delight that they have access to the shared laundry. The utility room is so large, we decided to add other capabilities so guests can warm up leftovers or even prepare a meal... microwave, toaster oven, and electric double-plate cooktop, as well as dishware, cups and utensils etc. (I do keep my garden clogs right next to the door leading outside to the garden, which is, again shared space, and not near any place that stores food.) Our description of the rental has never included a "private kitchen" but simply “Private Bedroom and Bath in a Home.” That he would assume the entire ground floor of the house as his private lodging space is simply incorrect and not what was offered. That he was surprised that there would be a stairway leading from the top floor to the ground floor of a home is simply perplexing. We do go (quietly) down the stairs and through the utility room to get to the garage. Still, the bedroom is absolutely private, as is the bathroom with a direct entrance from within the bedroom. There is also a round dining table in the bedroom so guests can have their meals in private. He also complains that the refrigerator is in the garage, which was clearly spelled out in our description. Again, visitors have been generally pleased to have access to a full size refrigerator and freezer, even if they have to step through a door to get to it. This guest did not communicate directly with us at all during his four-day stay, did not respond to texts checking in to see how he was doing and if he had any needs or questions, and stayed for the entire time without a word (except once, saying only “ok”.) But then, after leaving, he requested a refund (more than half) and gave us this first-ever negative review based on false assertions. Again, this was surprising and disappointing, and atypical of anything we have experienced with our treasured AIRBNB guests. Yes, it is a very nice location within walking distance of an incredible variety of restaurants in both Temescal and Rockridge neighborhoods as well as quick access to two Bart stations. And actually we have guests frequently for extended stays (sometimes as long as 2 months) and often repeat guests! These are people who love the location, feel very comfortable during their stay and enjoy what's provided (including wi-fi), as well as the simple, easy communication with hosts. They are often travelers who are interested in going on excursions to explore the area, relatives of neighbors coming for a visit nearby, students in the area for workshops or classes, busy professionals who use it as home base while looking for permanent housing, artists and/or teachers who are in the Bay Area for events, and most important, very nice people.
I live in Oakland, love qigong, hiking and performing.
Tasso di risposta: 100%
Tempo di risposta: entro un'ora
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