Dear Daniel, thank you for your comments, the sofa bed is indeed being upgraded next Thursday and this will include a new mattress.
There was indeed instructions on how to use the hot water, hopefully you used the self heating shower which has unlimited hot water. The how the apartment works is only 13 pages and mostly full of screen shots to aid instruction.
Sorry you didn't like the paperwork (including travel instructions, request if guests want milk, number of beds setup etc) - we like are guests to be informed and also for us to make the stay as comfortable as possible - it is difficult to get the balance correct with all types of guests.
We hope the fact we kept in contact with you (although lengthly) and accommodating your late arrival was helpful.
We aren't sure why you think we need a new TV as this is a wall mounted flat screen with DVD attached and free view channels. There has been issues with signal but this has been checked and fixed now.
Finally, we thought you would like to know that because of our fantastic view (as you kindly mentioned), location (old town) in a grade II* listed building we are priced very reasonably if you compare us to others that don't have these.
Best wishes, La Villetta