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Capodanno 2016/17 Trascorsi 3 giorni fantastici nella splendida Venezia, ubicazione dell'alloggio molto strategico a 5' dalla stazione e a due passi dalle priorità: supermercato farmacia tabacchi e localini carini per sprizz...are! A circa 15' vi ritrovate a ridosso di tutte le attrazioni veneziane: ponte rialto, piazza San Marco, ECC Per il resto alloggio confortevole, caldo, letto comodo e host molto disponibile per ogni necessità. Consigliatissimo!!!!
Very disappointed with this stay. We tried to contact "Laura" leading up to our stay through messages on AirBnB site. We received NO comminication. We called the phone number and received the pincode to get in. No help or tips on how to find our way from the train station. When we arrived there was no one to greet us or give us keys. All apartments have keys hanging in front door. No instruction which apartment was ours. We found the cleaner who called the owner to help us. This man sent us to a different room that looked nothing like the photos. When we called him back to say this was not the appartment we paid for he started YELLING at us. Extremely rude to us, extremely rude to the cleaning lady trying to help us. Told us it didnt matter the apartment wasnt the same as photos. "Too busy" to come to us to sort it out. When we told him we will be making a complaint he then said "yes you can go to room 102 which is like the photo". He then called to apologise and we were not happy. He then turned up in person to apologise (all after we said we would make this complaint). We messaged "Laura" again asking her to call us as checkin was not good and we are not happy... no reply or contact from Laura... The apartment - location was good. Cleanliness ok. Bathroom with no supplies besides hand soap. Kitchen has pots and pans but no basic items. No salt, no oil, no teatowel, no papertowel. So hard to use the kitchen without buying these items. Overall- checkin was too much of a headach. We wouldnt book through "Laura" again as she made no contact. The men who are in charge of the apartment are extremely rude and ruined our first day in Venice. Being YELLED at, LAUGHED at, and spoked to like we are stupid is not acceptable. Disgusting behavior by them all because we told them the appartment we booked was not the one they were trying to make us stay in.
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