dear Segolene I'm sorry you wrote that you had not been advised to pay for check-in at night, as you can see the messages between us on your phone and that of your friend we warned well in advance also on apartment Ad on airbnb is well specified that for check-ins after 21:00 there is a surcharge to pay to allow you to do this kind of check-in at night.
about the duvet, in the apartment, a double duvet is available for our customers but if you had the need to have one more you could ask and we would have satisfied your request.
our customer focus is always accurate.
however, we thank you and we advise you to pay more attention to read the announcements in the future and to check the time of your next check-in and any delays communicate to your next host, in order to receive an excellent check-in as you received from we.
we hope to have you back as our guest.