Whilst Airbnb ask guests to verify their ID, they don't pass this information to the hosts. As a host, by law we are required to keep certain records of guests who stay under the Immigration (Hotel Records) Order 1972. Hosts only receive the name and number of guests which isn't sufficient information.
With regards to the shower, we gave our apologies for the shower not working, had we known before, we would've got it fixed. We responded immediately to the issue. The previous guests who checked out the morning of arrival, did not mention the shower so we had no idea. We were only told that the shower wasn't working on the last day of the stay which was a Sunday.
There was still hot running hot water for the bath and kitchen. It was just the shower head that wasn't working properly.
I called our maintenance guy who would normally attend, but he couldn't go as he was celebrating Jewish New Year with his family. I called another contractor who couldn't attend either. because it was a Sunday, it is much more difficult to find someone who can fix/replace the shower, particularly if parts are needed. Plumber's merchants are closed on Sundays and retailers close early. I also called my co-host, Natalie who visited the guests in the apartment to see if she could do anything and make sure everything else was fine. She profusely apologised for the inconvenience and was told by the guests that they were comfortable and guests agreed that they could use the bath.
The shower has since been replaced but given it was a Sunday and even if the maintenance guy could have attended, he may not have been able to replace it on the same day.
Every effort was made to rectify the problem as swiftly as possible. We apologised, acted as quickly as we could and even visited the guests, it's unfortunate that it couldn't be fixed on the same day.