Thank you for reviewing your stay ! I apologize for the issue with the window that you had, however this was the only issue that you have mentioned throughout your whole stay. You are saying many furniture were damaged, however you are mentioning only the iron table is damaged, but you are okay with that and you didn't want me to do anything. As per the cleanliness - the flat has been prepared for you before you arrived and it was properly cleaned.
Let me point out again - you did not complain neither to me, neither to my friend that checked you in. In fact you told her that everything is fine, after she explained to you how to operate with the windows in the living room.
Regarding the communication feedback: I havent been untruthfull. I did send a friend of mine to have a look and he saw that there is a part that has to be replaced. I have ordered that part immediately, but it arrived after you check out. In the meantime I did try to arrange it in another way, but eventually I was not able to. However that is not an excuse, as the issue should have been fixed in advance.
So basically the communication 1 is the only score that seems reasonable. Every other score is completely unreasonable.