As stated in the description of the ad, Aurelia uses a concierge service to help manage the rental of her apartment when she is abroad, and it was the case when you come. We are sorry that you have not been fully satisfied with your stay.
The keys are handed over independently in order to allow more flexibility of arrival and departure for our guests. I am therefore sorry that you have not been fully satisfied with this system, and I thank you for your return, which will certainly enable us to improve it.
I also transmitted your feedback on the cleanliness of the place and the absence of the welcome kit to our team of household so that this situation does not happen again. I assure you of the importance of ours to offer a perfectly clean accommodation to our guests.
Finally, we attach great importance to the fact that the description of the equipment corresponds exactly to what you will find in the apartment. Aurelia’s apartment is well equipped with a coffee machine, and for reasons beyond our control, and relative to our previous guests of the apartment, it was not available during your stay. We are sorry for the inconvenience. Our technical team will do what is necessary so that our future guests will not be impacted, and we thank you for your valuable feedback on this subject.
Hoping to welcome you again,