Unfortunately, Jenn was unable to make the trip to stay for the weekend. She notified me that she wouldn’t be coming at 8pm on her scheduled check in day, as she wasn’t feeling well.
I selected the “moderate” cancellation policy as it felt like a fair option for all parties. I explained to Jenn the policy definition and offered to unblock her remaining two days, to see if they could be filled. Also explaining that if she failed to cancel her reservation, I would be unable to open up her days. I fully intended on refunding a portion of her $240 (and some change)fee, if I could rebook those days.
In the end, she never cancelled her reservation. I do understand that things like this happen, but also have to keep in mind that I depend on the income I bring in from my listing.
In the past, I have had a reservation cancellation, as close as three days prior to a scheduled arrival, and without question issued a refund, and was able to rebook those days.
Cancellation policies are outlined and presented upfront for a reason. Unfortunately, this ended up being a rather disheartening experience.