I do not officially offer breakfast because I am not a morning person. Sometimes I try to be nice and tell guests that they can help themselves to whatever they find. In this case, I told them that there was fresh milk, cereal, fresh bananas, oranges, apples, blackberries, and some pineapple and cantaloupe that my mother had cut up a few days back and might be past its prime. She chose to try the cantaloupe, even forewarned, and then complain about it. Dirty dishes left in sink. I wish I hadn’t tried so hard to be nice.
2). Air Conditioning/Lack of Communication
I ask all guests to give me at least a day’s notice regarding their desired check in time so that I can plan my time to ensure that I am home and the house is ready for guests’ arrival. She failed to do so, which made it stressful when she then wanted earlier than normal check in. I turned on the air conditioning to 72 before these guests arrived, but since she did not give me adequate notice for their early check in, it had not been on for long enough to make the house ideally cool yet.
To make matters worse, they opened bedroom windows and left them open upon departing on a 90+degree day, rather than asking for extra fans or giving the air conditioning a chance to work.
3). Queen bed
At the time of this booking, I did not officially offer a queen bed as one of the guest room bed options. There were three bedrooms offered in the listing, two with a double bed and one with a single. For mobility impaired people or the elderly, I have occasionally offered my own queen bed on the main level. Again, I wish I hadn’t tried to be so nice.
I have since replaced one of the double beds with a queen bed.
Some guests do not adequately read the Airbnb listings before booking, do not understand the Airbnb concept, will always find something to find fault with (except themselves, of course), and are the type of guests we Airbnb hosts hope will choose a hotel room and not ruin our otherwise stellar ratings by unfair reviews.