Andrew, I want to sincerely apologize for the lack of excellent experience you had while staying in one of our units. The wet and dry towels are absolutely not acceptable! Neither is the bag of mysterious items that remained in your room! I can assure you that this would never happen since the housekeeper who is responsible for this oversight has just been let go from our company for failing to deliver what Epic Realty expects from our employees.
I'd like to thank you for making this review private and giving us an opportunity to correct this mistake without being embarassed on a public site! For this I'd like to offer you 5% off your entire stay for any of our units if you book directly with us within a year. Just feel free to contact me personally after you make a reservation and I'll make the appropriate adjustments.
Again, thank you for bringing this up to our attention, please accept our apologies and allow us to make it up to you on your next trip!
Mahalo nui loa for staying with us, we are looking forward to hosting you again soon!
Epic Realty LLC