We are sorry for the mixed up with you thinking that you HAD to stay around for the internet tech guy to be there. We asked if you would be there that way the tech could show up, do his thing, and without us having to make guests uncomfortable that the homeowner or property manager was there on site. We know guests prefer their privacy and feel odd when homeowner/property manager are in the house, but we should have asked you which option you preferred. We didn't mean to make you feel as if YOU had to deal with the tech yourself, sorry.
The tech took the time to explain what was happening to you out of courtesy to keep you informed, not to add to your concerns or make you feel responsible. He did explain the internet was fixed for regular internet surfing but intermittent for major stuff like the security camera streaming (which only affects our live viewing capability for us on our administrative end; but , but not wifi for cellular or computer use there on site). You didn't informed us about having issues connecting or having to go to Starbucks until after you were getting ready to check-out. The air hockey table was actually operable. We did explain this to your husband. You could still use it and play. I'm not sure what the issue was the with dishwasher, you never reported that to us until after check-out. Housekeeper used it without any issues to wash dirty dishes left behind. The patio umbrellas are actually need items just added to the property, in fact, that was not even listed as an amenity when you booked. Nevertheless, it didn't matter because not only did you not use them but you also moved our patio furniture out of the way and placed them to the very back of the backyard. They were never place back in their appropriate location prior to your check-out. We did reply to your request for compensation the moment you first brought it up by letting you know that we would wait until after check-out and we after inspecting the property before we could discuss any compensation. We did find several stained towels despite the fact that we do offer cotton balls and pads for guests to use instead of our white towels to remove their make up or other skin products. We even have a sign posted in each bathroom to remind guests to "Keep our towels white and use cotton balls/pads to remove makeup" You declined to accept responsibility for that, refused to reimburse us for it, and instead suggested we should take whatever cost to replace those towels from the housekeeper's cleaning fee, all while demanding some refund for your grievances. Of course we can't charge the housekeeper for towels that were stained by your guests.