Thanks for staying with us and I would like to say my apology again for not able to return your cleaning fee as you requested. As explained previously, we need this small fee to pay our cleaners and to maintain our unit as clean as possible, for hygienic reasons and to serve all our guests with the highest standard that we can give. I understand that you have booked other airbnb that did not require you to pay the fee. However, I can not be following other hosts because I have no idea on they operate and how clean their place is.
In addition, although the unit is tidy when you left but it wasn’t immaculately cleaned as what you’ve promised.
Lastly, I suggest before you book to check the payment details so you will no longer need to ask discount or bargain persistently the booking price which is very small compared in staying a hotel and prevent yourself to be frustrated.
Thank you again and hope you and your Husband had a great night in our humble place.