PUNTI FORTI DELLA CASA
Ottima esperienza di check-inIl 100% degli ospiti recenti ha assegnato una valutazione da 5 stelle alla procedura di check-in di questa casa.
Pulizia perfetta2 ospiti recenti hanno trovato questa casa pulitissima.
Its a welcoming and homie environment, very clean and organized with all new utilities and comfort for you.
Un luogo adatto all'utilizzo di un laptop
Regole della casa
Non adatto per bambini e neonati
Non è consentito fumare
Animali non ammessi
Vietato organizzare feste/eventi
Orario per il check-in: 12:00 - 22:00
Check-out entro le 12:00
Heavy urine odor from the toilet, also after few days the water was cut off , very disappointed while having a 6 months old in this conditions. I bought my own towels and bed linen as everything was dirty and very used. I would rather Recommend a hotel. Ended up in a hotel, che…
Risposta di Timea:
Firstly because she did not take into consideration, that there were a 'No family amenities' on my Airbnb profile. She contacted me via different social media and promised, that their infant is very quiet and asks me to make an exception because they really wanted the reservation. Secondly, the bed linen was brand new, also I called her during they stay to bring fresh and clean towels, along with cake for them(since it was my B-day I thought they would appreciate it ) Thirdly the water shortage was fixed the next day, as I informed them it will be shortly after it happened. They wanted to go to a hotel, so I decided to refund the money for the remaining days. Until the transfer was about to be processed and completed, she decided to give me several phone calls saying that she wants the money the next hour in cash, if not her husband will start breaking and DESTROYING my apartment if I don't give them what they want. Hopefully, AIRBNB was prompt and very helpful in the hole situation, guiding me step by step from the beginning. In the end, the money was refunded legally and they left the apartment, leaving behind filth, chaos, and a huge mess, not to mention the noise complaints.
Lingue: English, Italiano, Magyar
Tasso di risposta: 67%
Tempo di risposta: entro un'ora
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