Hi Kristen - First of all thanks for taking time for detailed review. Few corrections, we are not big management company (not yet): we are small team of 5 individuals who are assisted by similar size housekeeping company :).
Salt and Pepper : The cost is not an issue for it. We have been thinking about it from a while and few travellers have asked for it. I will get the salt & pepper placed effective immediately. .
Pots and Pans : We constantly work to check and replace them. We will replace them in the unit you stayed in. We tried stainless steel appliances, some guests doesn't wash and leave burnt food in it. It becomes very time consuming task for housekeeping to clean them.
Laundry Detergent : We learnt it a while back and it should have been there. I request everyone (reading this review), please contact us if you need anything. No question is ever stupid. We are not perfect, we are learning every day and from every guest.
Dishwasher : We have raised the request with Building management to get it fixed.