Mr. Richard, first of all, please accept my sincere apologies for the unpleasant trip. Anyway, this is not my original intention. My original intention is to give each guest the kind of intimate service like home, hope that they can enjoy clean, tidy, happy, relaxed environment in Australia. In addition, I particularly understand a father's mentality, love and responsibility for your wife and children, no matter what harsh, rude, direct way you take to communicate with me and shouted at me that day, I can understand, after all, take these improper ways were came from your responsibility as a father.
My property is located in a convenient, safe and reliable area, at the same time, the residents here are high quality residents, the environment here I have described on the web page, and (our phone) has also explained to you.
The most complaint you have ever made to me is about the shared room. Emily, the AIRBNB staff, on 8th July, has clearly identified it as a result of your mistake and suggested that I cancel your reservation that night. But it's already 10 p.m. and it's not humanism for any landlord to refuse to let the whole family stay and let them find another source of accommodation. After communicating with AIRBNB, we also negotiated with you and reached an agreement that you and your family should move in firstly and then change your itinerary. But AIRBNB Someone still emphasizes that it is your mistake to cause such a result, so you still need to pay the relevant fees to AIRBNB which I also regretted.
I must apologize to you for your complaints about the communication in English. Since I returned out of Melbourne on a temporary business trip, I can only ask my family to clean my house and arrange your accommodation instead of me. My property has strict cleaning standards, that is, every 24 hours to clean all the bathrooms and bathrooms, 2 hours after guest left to clean all the rooms include all the bedding. All floors are cleaned regularly every day to provide the best service to the guests, and other related regulations are also written in the guest guide book. Finally, I would like to thank you very much for your valuable comments on our work, and we will continue to pay attention to the issue of house cleanliness.
As for the network speed, we have chosen the best internet connection with unlimited data. The same as TV program. The good news is that in August this year, according to the plan of local communications department, optical fiber will be connected directly to the home, I believe that the network will be faster than now.
Finally, Australia is a beautiful place. Thank God for creating this beautiful place. I hope every visitor to Australia can have a happy holiday. If I have the opportunity to invite you and your family to come to my house again, I will personally and sincerely treat you and your family. Sincerely wish your whole family all best.