Dear Tri, Thank you for your feedback, it's of a great value to me, my aim is to improve as much as possible the apartment and my services. Unfortunately the previous guests were not so kind and they smoked inside the apartment, so we apologize for their actions. The wall in the shower was an absent-mindedness of the cleaning staff, now is clean. We are sorry you were not happy of our customer service. All our emergency contacts operate 9:00am-11:00pm, every day, our apologies if we didn't answer your calls. My apologies if all the above points didn't make your stay a perfect one.