Dear Alberto, we regret to say that you're not a very mature guy, why you do not speak for honesty, but by reaction: You've never waited 2 hours on the road, we have made a ceck in between /3 pm with your friends (you never come) instead of 8 pm, we have not sent you away before the time because the ceck out has been made at 10 am. With regard to the delay of the initial response to the ceck in, we had already made you an apology, but to be able to respond you, we needed to know if was possible to help you, the rest you can see that we have a 97% response rate
Thanks that you to say that we are nice people, but sorry that we cannot say that you are a nice person, because none of our family met you personally , you arrived after ceck in time , and you never signed personally the tourism agreement ,that you had to sign up , since you are the subject of the reservation. Then you slept all afternoon and it was impossible to fulfill this need, then in the evening you closed the house doar, and forgotten the keys in the house ( In the while we left Rome for Easter family encounter)
During the evening we received a lot of anxiety, with your friends calls, we had to engage the building concierge to help your friends with keys ( you never contacted us personally) :
Later in the evening the concierge complained to us because ( she calledus very irritated) because you did’nt have respected the time of the keys return in her house ( she goes to sleep early in evening, because she wake up very early in the morning). Than you have discussed with her about the ceck out time ( we where not in Rome) , and said her that you would check out at 2 pm, and she said you that was impossible because she could clean the house between 10 am and 12 am , we had also request from GUESTS LIKE YOU!!! They wanted a ceck in at 11 am, because tired from traveling ( if possible) the concierge knew that ceck out is from 10 and , and may be she came to you at 9,30 and found that you where still in bed and had to encourage you to leave the house at 10 am, which for us is the correct ceck out time. WE HAVE RESPECTED YOU FOR SHURE! And note that we had problems with you but our review was not bad.
Alberto we have chosen a check in time and ceck out that may not like, but for our working life and family needs is necessary, however, we try to meet everyone needs and this often creates problems, in fact we have anticipated the ceck in to you, but also to those guests who came after you.
With regard to the cleanliness of the dishes, it can happen sometimes that a guest mixes clean dishes with dirty dishes in the cabinet, and it may happen that we do not realize (and 'happened a couple of times, we are honest ) but I assure you that the house is clean and everyone can say it.
Anyway nothing personal and we forgive you.