It's always unfortunate when guests need to cancel their trips. Our cancellation policies are clearly stated on our listing, and are in keeping with AirBNB's policies. Even then, we're reasonable folks, and often go above and beyond those policies, especially when a guest cancels due to a health issue (which was not the case here). In the past, we've worked in good faith with guests to move their reservation to future dates, give refunds for rebooked nights, etc.
In this case, the guest cancelled his reservation on the day of arrival and initially gave a non-medical reason. While the AirBNB cancellation policy clearly states that no refund is given for guests who cancel last minute for personal reasons, I agreed to open up the dates and refund him for any rebooked days. When another shorter reservation booked though, Steve changed his mind and threatened that he would claim to AirBNB that he cancelled due to medical reasons so he would get a 100% refund - unless I immediately agreed to a 50% refund. I'm not a huge fan of extortion, so I notified AirBNB and they are investigating.
We will continue to work with guests who for whatever reason have a change of plans - we've all been there.