It's always a pleasure to host Chinese, but with Hao's stay, she doesn't know what room she reserved, she was asking for a free airport transport yet it wasn't offered on what she paid for, and she booked for bunk bed and she thinks it was a Big bed. She paid about 29$(10$ per person) for 3 persons and why she ask for 3 big bed and free airport drop off?hmmm..
i also use Airbnb, and other budget accommodation when travel solo, but i am smart to know what to expect for every dollar i pay. i never demand for a 3 stars service and accommodation if i pay 10$ per person.
I hope you learn to read the details of your reservation, all is stated on your reservation itinerary that you did not furnished when my manager asked you.