I sincerely hope that people looking to stay in my apartment check out the feedback from other guests as I feel very hard done by you and your feedback in no way reflects the reality of what happened.
You arrived 12 hrs before the check-in time, which is at 13:00 (1:00 pm). You had booked the apartment from Friday to Sunday and told me that you would arrive late and asked if you could check-in after midnight which I agreed to. You arrived at 1:00 am, 12 hours before check-in, and demanded to be let into the apartment although I told you that my family was asleep inside. You furthermore demanded that I would find you accommodation for the night, which I actually did, and you ended up staying in my neighbours guesthouse, for free. This happens at 2 am in the morning. I feel that if you wanted to stay an extra night in the apartment you really should have booked an extra night. From the calendar you could clearly see that the apartment was booked/blocked the day before you arrived.
It is quite obvious to me now that this wasn't some sort of miscommunication rather were you trying to squeeze out an extra night for free.
I have gone through our communication and all your enquiries were replied to promptly. Here is what I wrote to you the morning after you arrived:
"Hope that you are liking the apartment. Thanks for being understanding last night, it really was a mess of a misunderstanding. If there is anything I can do to help make your trip to Iceland better let me know."
and here is your response:
"No worries Fritz, you did what you can to help us! And thank you; we'll be driving tomorrow -- any tips would be wonderful!"
To which I replied with a pdf guide that I have compiled for my guests.
At no time did you voice the concerns that you now voice, nor give me a chance to right them.
It is true that there is only one garbage bin in the apartment, but that I feel is quite standard. There is a larger one downstairs (where I showed you) which you put the garbage bags in when the smaller one in the apartment gets full, which you failed to do leaving 5-6 full garbage bags in the apartment when you left. Regarding the dish soap I had not bought a new one as you arrived so much earlier than expected so there was little left and when I asked you if I should run out to the store to buy one you said not to bother, you'd do so yourself.
I do hope though that you managed non the less to enjoy your trip to Iceland.