Dear Athirah, I feel sorry for your experience. Take this chance I have to say honest is the best policy. You booked for 4 guests . Checking in time, you say you only have 4 sleep there, but 5 more will play there and sleep at other places. I did informed you after your booking that visitors not accept ed and need early notice. We do not accept this as list already declared it. That’s why our host doubt about your intention. Clearly told you no visitors come in to play and Bbq , Swimming without a fee. You agreed and said only 4 pax and 2 cars. You also messaged me and checked wether our co host will stay there during night time. I informed you your stay is private. After Mr Alvin gone, at least 5 more people came in, Swimming and playing , eating Bbq there. So you booked for 4 , the actual pax is about 8-9 adults plus 3-4 kids . Our co host called you three times and then one person admitted that 9 pax there. Willing to TOP up for 5 more. He will TOP up by bank transfer . He intended transfer only around 11pm when all of us slept already. He messaged Alvin to confirm bank account given to him. Until next early morning, Alvin read the message and checked the account that no TOP up amount transferred . So he went to the villa early than scheduled time just because your not clear intention. and he found 4 cars parked there instead of 2 u declared . About 10:30 around , the living hall door is open, aircon fully run but no one in there. All are still sleeping in their bed rooms. Then our co host switched off it . Waiting all of you , still didn’t push your people to transfer. After a while, all get up and start to pack and one person did transfer the TOP up for 5 pax only. However there are few more pax than the no. you declared as 9 after we asked you. We didn’t say one word and let it go. We do think our co-host did a very soft way already. Shall you declare clearly how many pax will be there, will you feel the same way?
Honest is the best policy! !! -Zilly(Host )