Risposta di Marc & Rumi:
Dear Pedro, reading your review is a big disappointment. We strive to make the stay of our guests as pleasant as possible and we remain constantly available to help in any way. We are reachable by phone, email, (SENSITIVE CONTENTS HIDDEN), messenger, line, etc. However, the fact that you did not seem be able to use Internet and your phone had problems to work made your communication difficult.
In our listing, we openly discuss the size of our place, the height of the bed (the listing says "Due to the height of the bed, this studio is not recommended to people with mobility problems"), and because this place is on the first floor on a street (all our other properties are on a private garden, very secure and quiet), we tell our guests to always close the shutters whenever they leave the place. The shutters are electric, so it's not a big deal.
As for the size, the listing says: "This is a Parisian-size studio. It’s not large, but it’s well equipped and the space is used in an optimum way. "
We would have like a but more consideration for the efforts we are putting in receiving our guests. I must say that, from the onset, the problems you encountered, such as lack of ability to use Internet, phone not working (and the phone number you gave was incorrect, so we could not reach you, even though we've tried several times), the fact that your wife could not sleep in the bed because she had allergy to feathers, we felt that you may have preferred to be elsewhere, and we would have found a place for you. Like I said, we take the business of receiving guests very seriously, and always try to find the best solution.
All the best,