Thank you for your thorough feedback, Wendy! We truly appreciate your candor, as we are not always able to get over to our property, especially during the summer months.
I am confused about your mention of the lack of air conditioning, as we have AC throughout the home. I do know that the blazing sun heats the two front bedrooms, making it difficult to successfully cool them down, but I guarantee there is AC in all areas of the home. We will reset the thermostat to 70 degrees in hopes to bring some comforting relief to our guests.
The mess of beach chairs, umbrellas, etc., on the balcony is totally unacceptable and I am extremely embarrassed by the unsightliness. I will be speaking with my property manager, as this is totally unacceptable and not how we keep our home.
I agree with you that the shower doors could be cleaned more throughly, as well and will again address this issue.
Thank you again for trusting us with your Catalina Island stay, and I hope these issues were just a small blip in an otherwise lovely stay.