I got my reservation on July to stay one week in the New Year. Dec, 26th to Jan, 3rd with my family.
Few days before my trip, I got one strange e-mail from Ivan saying that my reservation had chaged and I couldn't stay on the place the whole period.
As soon I get the e-mail I texted Valentin asking what had happened, and he said that would have one construction on the condominium, so he said that we had to change the place, leaving his ap and staying in another one. I thoyght it was strange, but at the end I agreed, trying to help them.
We arrived and we loved the place, close of the day that we have to leave the place, I asked the securite guard (Gabriel) about the construction and he said that he didn't know nothing about it. So, he, really gently, called Ivan and asked about it, Gabriel let me talked to Ivan and after that I realized that was a lie.
The condominium wasn't having any construction, they said it to me so I had to move to another (worse - they showed to us a place that was empty in the same condominium, and this place hasn't nothing working, the toilet flus, the refrigerator, the cooker, was with a bad smell, looking like this place was empty for a long time) place and the "new guests" that would star in the place I rented could stay there.
I told him that I wasn't leaving the place beucause I already had payed, for a long time ago, and if he wanted he could say to this "new guests" that they could stay in this worse place. And in the end, my family and I stayed in the place.
The place is awesome, the staff are great, very helpfull and the condominium is very clean and beautifull.
On the beginning Valentin asnwered me and everything else, after this problem hi stoped talking to me.
It was a shame, because the place was lovely and for a few more it would be a big problem to our New Year's Eve.