We operate the booking of villa Bima via a French Management company with who we market several villas.
We were told 2 days prior to guests arrival by the management Company that this villa was not habitable due to full scale building construction site which had just started up nest door.
We were left in an impossible position by the management and we immediately arranged other accommodation as best we could, which was not easy given that this was the peak season.
Ms Radic was informed IMMEDIATELY we knew and the matter was clearly and concisely dealt with, and was resolved with a large refund.
We take great exception to the inference that we were knowingly to blame, we could of just cancelled the booking when we know of the problem, but we always try to ensure that on the very rare occasions where we have a problem we do our absolute best to ensure our guests have a good holiday.
The villa that Ms Radic was moved to was actually more expensive, and was 3 bedrooms, but it was not the style of villa booked, and she was properly compensated.
We are very upset that we have basically been accused of lying, this is simply not true and the best proof we have is the final message from the airbnb team, who like Ms Radic, were informed of the unfortunate situation we were placed in and monitored all.
Raymond "Ray" S, Jan 5, 08:17 CST:
Thank you for your agreement. I've just processed this agreed refund, and you will see an adjustment in the amount of $320 reflected on your transaction history. This will deduct from future payouts, as opposed to a direct charge.
Thank you for your prompt willingness to work towards a resolution. Should you have any questions or concerns, please do not hesitate to ask and I will gladly help.
I wish you an excellent new year!
Raymond "Ray" S