Risposta di Olga Margarita:
Mr. James, it’s obvious that you have done all you can to discredit my business even using untruthful arguments. The only reason you were upset is because I called your attention for banging the doors of the rooms, so I will answer your arguments accordingly.
1.- the waters that we had in the refrigerator weren’t tap water, they were “Ciego Montero Water” bought in twenty liter recipients and poured into very clean and sterilized bottles because the smaller sized bottles can’t always be found and the large ones are more economical.
I NEVER USE TAP WATER FOR DRINKING, because then all my guests would get sick and it has never been the case during the 17 years we’ve been renting since 1998. But as you didn’t allow any communication between us I didn’t have opportunity to talk about your issues. You supposed that the water wasn’t good and jumped to conclusions without asking, that my breakfast had hygienic problems JUST OVER THE BASIS OF A SUPOSITION, YOU CAN’T FORMULATE A CRITICISM about a breakfast you didn’t even look at.
2.- The rooms aren’t connected precisely for providing privacy for the guests.
The third room is mine, so there couldn’t be another tenant and it was only me who walked through the common area, closing doors, and turning off lights for keeping things in order.
The rooms go to the living room and not to a corridor because it is a Colonial House and not a Hotel.
The rooms don’t have keys because the locks are very antique, from the 1920’s when the house was built, however, in 17 years nothing has been reported missing as I’m responsible for every thing that my guests bring into the house.
Nobody has ever complained in relation to the things you state, not even those traveling with children. Everybody tends to interact with the occupants of the house.
As you were leaving ( by the way, without even saying Good Bye) there weren’t any “backpackers” as you described them, it was a very decent and nice German Couple waiting for their reserve.
We couldn’t help you with your luggage because we are two sisters 60 and 70 years old respectively and the latter has an oncological problem, she works just for buying her food which is special and that is the reason we didn’t offer breakfast service in her house.
you reserved two rooms in a Colonial House, and YOU WERE ALONE AS WE SLEPT IN THE OTHER HOUSE.
I don’t think there were any dirty suffices, in Zaida’s house, SHE IS A CLEANING FREAK.
The rooms weren’t done until you left, this is a total lie and unethical too.
Finally, we didn’t have problem about your arrival, it was early, we are flexible with this and about your luggage it isn’t important if it is more or less.
I’m very sorry about all this
Sra Olga Rivera