I'm sorry about the mop, but if you asked, we would have provided it, it's in a closet available to guests. So also we do not provide small appliances because often the guests break them and we can not let us repay the cost. As far as the broken linen was a inattention, you could ask to change it. As far as the linen change is not foreseen in the rent, we provide 1 free of charge, then you could ask with an extra cost.