We are shocked at your inaccuracy and dishonesty in your review. It is very obvious that your review bares no similarity to any of our other reviews and we can honestly say you are not welcome back.
Firstly, you were offered (as are all of our guests) a starter pack of groceries so that you had tea, coffee and any other comforts you may need after a long flight but you refused it. You arrived at 7pm because you also declined our help in arranging a taxi from the airport and you got lost for 5 hours. We gave you the water and the next morning we gave you bread, butter and eggs (all of which was at no extra cost to you) so that you had breakfast before you could go to the supermarket and get your other supplies.
Secondly, you unfortunately did suffer a water shortage for a total of 16 hours at which point you were offered an alternative place to shower both in the evening and the next morning and you never showed up. Our water system may not be on a par to those in Europe and the like, but we have 2 tanks which collectively hold 1500 litres, which is ample for 8 people and more so for your party of 4. You also continued to try and use water when there was none and broke the water pump, which was fixed immediately and again, at no extra cost to you.
The air conditioning within the bungalow is perfectly adequate. As advertised on our listing each double bedded room (3 out of 4 bedrooms) is air conditioned. The bungalow is designed to utilise the sea breeze to cool the entire building and we have never had a complaint about any lack of air conditioning. It would be completely uneconomical and impractical to air condition the entire house.
On the topic of climate, you mention our bungalow is on a very windy part of the island. This is quite untrue and in your case you were simply unlucky with the weather. Something that we have no control of.
I’m sorry you found us to be ‘cold’ but that is your opinion and you are entitled to that. We will politely point out that this opinion could not be further from the opinions of other guests who have stayed and reviewed us.
We have neither the time nor the inclination to raise our other points or reply any further to yours. You refused to abide by our very simple house rules and you feel it fit to leave a dishonest review. We would say your review is more a reflection of you as guests than of us as hosts...