Hello Stephanie, we are sorry to hear about your less than stellar experience during your stay. The towels in the bathroom must have been left there by guests in the other room. We usually leave towels in the room, extra fresh towels and bed sheet sets are also available on request. We found out that body towels were not provided in your room when we were cleaning up after you guys checked out, as only the wash clothes and face towels were in the room. It was our fault and we apologize for the inconvenience. We wish you guys would have asked us when we met or send us a message to request for the towels.
As per the parking permit situation, we clearly indicated in the listing that only one parking permit is provided free, and we remember confirming that to you in an email before your arrival, I suggested you can park the second car outside the community. Each condo here is provided just two guest parking permits, we allocate one to each Airbnb room. Additional permit costs about $50 per month, we rarely get requests for additional parking, and your case is the second time in two years and over 300 guests. We decided against paying $600/year for a service that is rarely needed, as most our guests do not drive. Strategies like that are what help us keep the price low and do away with ridiculous fees that other hosts charge for cleaning, additional guest(s) etc.