Open Homes permette di offrire alloggi gratuiti a persone che si trovano in una situazione di emergenza. L'idea di Open Homes è nata grazie agli host di Airbnb nel 2012. Quando l'uragano Sandy ha colpito New York, gli host hanno deciso di offrire gratuitamente i loro alloggi ai vicini costretti a evacuare le proprie abitazioni. Ispirato dalla loro generosità, il programma Open Homes è diventato parte ufficiale di Airbnb.

Da allora, è stato ampliato per supportare sfollati, operatori umanitari, rifugiati e richiedenti asilo. Collaboriamo con organizzazioni no-profit affidabili come i Mercy Corps, l'International Rescue Committee e l'HIAS per sviluppare il programma e mettere in contatto i loro assistiti con chi offre gratuitamente un alloggio nei momenti di difficoltà.

I soggiorni Open Homes sono sempre gratuiti per gli ospiti. Alcuni host scelgono di offrire gratuitamente soggiorni Open Homes registrandosi alla relativa community. Se non hai effettuato la registrazione per accogliere gratuitamente gli ospiti tramite il programma, continuerai a ottenere il pagamento abituale per il tuo annuncio quando riceverai una prenotazione Open Homes. Airbnb rinuncia a tutti i costi del servizio per queste prenotazioni.

Gli host Open Homes devono soddisfare gran parte delle aspettative dei normali host Airbnb. Devono rispettare gli standard di ospitalità di Airbnb, che prevedono l'obbligo di descrivere in modo accurato il proprio alloggio e di indicare con precisione la propria disponibilità, nonché offrire agli ospiti uno spazio sicuro e pulito. Sia gli host che gli ospiti sono tenuti a rispettare gli standard della community di Airbnb.

Quasi tutti possono registrarsi e diventare host Open Homes. Gli annunci disponibili sul nostro sito variano tanto quanto gli host che li pubblicano: puoi affittare spazi condivisi, stanze private o case intere. Scopri di più sui tipi di alloggi di Airbnb per capire come descrivere il tuo spazio.

A volte, un membro dello staff di uno dei nostri partner no-profit prenota per conto di un assistito. Potrebbe avere delle richieste aggiuntive, a seconda delle esigenze di quest'ultimo. In questi casi, il membro dello staff dell'organizzazione no-profit ne discuterà in anticipo con l'host per assicurarsi che lo spazio sia adatto.

Open Homes provides free places to stay for people in times of need. The program supports evacuees, relief workers, refugees, and asylum seekers.

If you’re a guest in need of emergency housing, learn more about how to book an Open Homes stay. Check this article and the Open Homes page regularly to find the most current programs and eligibility requirements, which are subject to change.

Disaster relief

In the aftermath of a disaster, there is a critical need for emergency housing. In this instance, people impacted by the disaster, including relief workers, have the ability to submit their request for housing to Airbnb. After verification, they may book an Open Homes listing directly for themselves.

To be eligible for emergency housing, guests must reside in the impacted area or be a relief worker responding in an official capacity. Both permanent residents and travelers with a confirmed hotel or rental reservation are eligible. Guests are required to provide proof of address or confirmation of employment during the application process. Once they submit their application, their information will be reviewed by Airbnb or its vendors before they can book.

Learn more about Disaster relief stays.

Refugee housing

There are many barriers for people who are trying to rebuild their lives in a new place. Before settling into permanent housing, refugees and asylum-seekers need to finalize paperwork, search for jobs, and find a temporary place to stay. In this instance, a staff member from a nonprofit will book an Open Homes reservation on behalf of the guest. All guests have the legal status of a recognized refugee entitled to international protection as determined by the United Nations High Commissioner for Refugees (UNHCR) and/or have begun the process of seeking asylum in the country where they currently reside.

Learn more about Refugee housing.

Open Homes provides free places to stay for people in times of need. In order to book an Open Homes stay as a guest, you must meet eligibility requirements and be approved.

Applying for a stay

Disaster relief

If you've been impacted by a disaster and are in need of emergency housing, go to our Disaster Relief page to find events that qualify for an Open Homes stay. If you can't ind the event that you've been impacted by, free stays are not currently available.

Once you find an event, log into or create an Airbnb account to confirm your address. You’ll need to answer a few questions and agree to our Community Standards and the Airbnb Terms of Service.

After you submit your request, we may call you to check on additional details. If we can’t verify your information or it doesn’t meet our eligibility criteria, you’ll receive an email within 24 hours.

Refugee housing

To be approved for Refugee housing, you must be referred by a nonprofit partner. It isn't possible to apply for Open Homes Refugee housing as an individual at this time. 

Learn more about the nonprofits that we partner with on the Open Homes page.

Booking a stay

If you’re approved, you'll receive an email inviting you to browse available stays. Here are a few tips to keep in mind:

• Read all of the information in the email invitation. It will tell you more about what kind of stay you can book.
• You may need to book your stay within certain dates. Make sure to refer to your email invitation for this information.
• Check the listing details, like number of bedrooms and amenities, as well as the photos to confirm a place is a good fit. If you have any questions, reach out to the host by clicking or tapping Contact host on the listing page.
• Make sure your stay is booked for the purpose defined by each program. If a stay doesn’t meet the program requirements, it'll be canceled according to the host’s cancellation policy.

Whether you signed up to host for free on Open Homes or have received an Open Homes booking request, here are a few things to keep in mind to help you prepare for your guests:

• Communicate clearly
• Try to learn about their needs and how you can help make their stay more comfortable
• Unlike regular guests on Airbnb, Open Homes guests are often traveling due to unexpected and difficult circumstances. Remember that everyone responds differently and has different needs
• Make sure you’re accessible to your guests and easy to communicate with
• Explain the check-out time and process to your guests beforehand. Include your expectations about cleaning the listing, if any

Hosting an Open Homes stay can be different across programs. Many guests referred by a nonprofit will have the support of a staff member throughout. You can learn more on our dedicated sites:

• Disaster relief
• Medical stays
• Refugee housing

Learn more about Airbnb’s hosting standards.

Un team di assistenza dedicato è disponibile per tutti gli host, ospiti e partner no-profit per rispondere a domande e problemi relativi alle prenotazioni Open Homes, tutti i giorni dalle 9:00 alle 17:00 (fuso orario del Pacifico). Puoi anche inviarci un'email.

Inoltre, i Support Ambassador di Airbnb sono disponibili tutti i giorni, 24 ore su 24. Contattaci se hai bisogno di aiuto per qualsiasi motivo al di fuori degli orari di lavoro del nostro team di assistenza dedicato.

Cosa fare se non ti senti al sicuro durante un soggiorno

Se durante un soggiorno si verifica una situazione di emergenza o se la tua sicurezza personale viene minacciata, contatta immediatamente le forze dell'ordine o i servizi di emergenza locali.

Se hai bisogno di aiuto da parte di Airbnb per un problema di sicurezza, contatta il nostro team Trust and Safety.

Prima dell'inizio del soggiorno, puoi anche consultare i nostri consigli sulla sicurezza.